Privacy Policy


1. Our privacy policy describes the ways in which we gather, store, utilize and protect your personal information and it is significant for you to review this privacy policy. By "personal information", we mean information that can be related with a particular individual and can be utilized to recognize that individual. 2. We do not consider anonymous information as establishing to individual information, as it cannot be utilized to distinguish a particular individual. We gather personal information from you when you use tengesa.com or its related websites and services ("Site") (including, without constraint, when you buy and sell things or when you phone or email our customer support team). By furnishing us with your own information, you explicitly agree to us processing your personal information as per the provisions of our privacy policy. 3. We may amend our privacy policy whenever by posting an amended form on the Site. The modified adaptation will be effective at the time we post it and, following such posting, your your continued use of the Site will establish your express consent to us proceeding to process your personal information as per the conditions of our amended privacy policy. 4. We would urge you to check the Site regularly for the announcement of any alterations to our privacy policy.

Our privacy policy covers the following topics:

a) our collection of your personal information b) how we will use your personal information c) to whom we may disclose your information d) accessing, reviewing and amending your personal information e) third party website links f) cookies g) no spam or spoof emails h) protecting your personal information i) how you can contact us about privacy questions

Our collection of your personal information

1. As part of your registration on or use of the Site, asked to provide us with certain personal information, such as your name, shipping address, email address and/or phone number and other similar information as well as some additional information about you such as your date of birth or other identifying information. 2. Additionally, with the end goal for us to check your character, we may need to request from you substantial evidence of identification proof (for example as a copy of your Passport, national ID card as well as driver's License). 3. We will likewise need to collect selected financial information from you, such as your credit/debit card and/or bank account details. 4. You should input this financial information into the "My Account" area of the Site. We utilize this financial information for billing purposes and for the fulfillment of your orders. Following your registration on the Site, you should not post any personal information (including any financial information) anywhere on the Site other than on the My Account section of the Site. Restricting the posting of personal information to the My Account section of the Site protects you from the plausibility of fraud or identity theft. The posting by you of any personal information anyplace on the Site other than on the My Account area of the Site may prompt the suspension of your utilization of the Site. 5. We will collect transactional information based on your activities on utilizing the Site, (for example, purchasing and selling things). 6. Please note that we may utilize your Internet protocol (or IP) address (which is a unique number assigned to your PC server or your Internet service provider (or ISP))to analyse user trends and improve the organization of the Site. 7. We may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site. 8. Finally, we may gather extra information from or about you in different manners not explicitly depicted here. For instance, we may gather information identified with your contact with our customer support or store feedback ratings. We may likewise gather criticism appraisals and different remarks identifying with your utilization of the Site. Where we total individual information for statistical purposes, such accumulated personal information will be anonymized.


We may use Information held about you in the following ways: 1. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; 2. to provide you with location-based services, such as advertising, search results and other personalised content; 3. to carry out our obligations arising from any contracts entered into between you and another entity using our Platform or between you and us; 4. to improve our Services and to deliver a better and more personalised service to you; 5. to ensure that content from our Platform is presented in the most effective manner for you and the device you use to access our Platform; 6. to notify you about changes to our Services; 7. for any other reason which we deem necessary to enhance your experience of the Platform; 8. to administer and manage our incentives and promotional programs and fulfil your requests for incentives.


Information about our customers is an important part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those described in this Privacy Policy: 1. Other Businesses. To offer you our Services, we may draw in with businesses who are affiliates of us and/or additionally non-affiliated service providers (logistics businesses used to deliver products to you, marketing companies, payments processors to process online transactions, etc). We may involve other businesses in your transactions, who may store your Information in a computerized wallet to make your use of our Services more efficient. You understand that it is important that such businesses have access to the relevant Information to perform their functions. We will ensure that these businesses do not use your Information for other purposes. We may also receive Information from these business (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase). By using our Platform, you hereby freely and specifically consent to the transfer, storage, use, and disclosure of your Information among businesses who are affiliates of us and/or non-affiliated service providers, wherever located. These businesses shall be contractually bound to respect the confidentiality of your Information. 2. Marketing and Promotional Offers. We may also use your Information to provide you with information about goods and services which may be of interest to you and enhance your Platform experience, service messages, new features, enhancements, special offers and events of interest. We may contact you via various channels, including without limitation emails, push notifications, web notifications, post, telephone, in-app messages and news feed cards. We may permit third parties to use your Information. For example, we may provide advertisers Information to help them reach the kind of audience they want to target and to enable us to comply with our commitments to our advertisers (e.g. by displaying their advertisements to a target audience). Additionally, you may be asked to provide additional Information to participate in some of our market research activities, including competitions and promotions. For example, if you win a competition, you may be asked to provide further personal data to establish your eligibility and provide you with the prize. This Information may be collected by us or our co-sponsors or vendors for the promotion. Note that you should review such third parties’ privacy policies to see how they may use any information that they collect. 3. Business Transfers. In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets. 4. Protection of Our Platform and Others. We release account and other Information when we believe such a release is appropriate to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for various reasons, such as fraud protection and credit risk reduction. Note that our Platform may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites. • Additionally, information relating to items you are buying or selling will be displayed on the Site. This information can include details of your user ID, feedback ratings and associated comments relating to your use of the Site. Otherwise, we will only disclose your personal information to a third party with your express permission. • We do not sell or rent any of your personal information to third parties in the normal course of doing business and will only share your personal information with third parties in accordance with this privacy policy. • By registering on or using the Site, you give us your express consent to receive promotional emails about our services and emails announcing changes to, and new features on, the Site. If, at any time, you decide that you do not wish to receive any such emails, you can opt out of receiving such emails by clicking on the link at the bottom of any of the emails or by going to the My Account section of the Site. • Additionally, we do use comments made by you about the Site for marketing purposes and by making such comments you expressly consent to our using such comments for marketing purposes.

Accessing, reviewing and amending your personal information

1. You can access and review your personal information in the My Account section of the Site. If your personal information changes in any way or is incorrectly presented on the Site you should immediately update or correct your personal information (as applicable) by accessing the My Account section on the Site or, alternatively, by contacting our customer support team. The "Customer Support" link at the top of each Site webpage contains our customer support email and phone details. 2. Please note that we shall retain your personal information during and following the end of your use of the Site as required to comply with law, for technical troubleshooting requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise permitted by law.

Third party website links

The Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. We encourage you when you leave the Site to read the privacy statements of each and every website you visit if you intend to provide personal information to that website. Our privacy policy applies solely to your personal information that we collect on the Site.


1. Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number. 2. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.

No spam or spoof emails

We do not tolerate spam. To report Site related spam or spoof emails, please forward the email to spam@tengesa.com. You may not use our communication tools to send spam or otherwise send content that would violate our User Agreement. We automatically scan and may manually filter messages to check for spam, viruses, phishing attacks and other malicious activity or illegal or prohibited content.

Protecting your personal information

1. By providing us with personal information, you consent to the transfer of your personal information outside of Zimbabwe. We take every precaution to safeguard all your personal information from unauthorized access, use or disclosure. 2. All personal information is encrypted. However, the Internet is not a secure medium and we cannot guarantee the privacy of your personal information. 3. You must enter your username and password each time you want to access your account or make transactions on the Site. 4. Choose your password carefully using unique numbers, letters and special characters. 5. Never share your username and password with anyone. 6. If you are concerned that your username or password has been compromised, please contact our customer support team immediately and ensure you change your password by logging onto the My Account section of the Site.

How you can contact us about privacy questions

If you have questions or concerns about our collection and use of your personal information, please contact our customer support team at the "Customer Support" link at the top of any Site webpage. TengesaDotCom Private Limited, Harare, Zimbabwe - info@tengesa.com Last update: October 16, 2019